Durham Cleaning
Last updated: February 1, 2026
1. About us
These terms apply to services provided by:
Business name: Komplet Service Ltd trading as Durham Cleaning
Address: 128 City Road, London, EC1V 2NX
Email: contact@durhamcleaning.co.uk
Phone: [phone]
By booking our services or using our website, you agree to these terms.
2. Services
We provide domestic and/or commercial cleaning services as agreed at the time of booking.
The exact scope of work is based on what is agreed in writing (email, message, or booking system).
3. Bookings
Bookings are confirmed once we agree a date and time.
We reserve the right to refuse or cancel bookings.
Customers must provide accurate information about the property and cleaning requirements.
4. Access to property
You must provide safe access to the property at the scheduled time.
If we cannot access the property, a call-out or cancellation fee may apply.
If keys or entry codes are provided:
- We take reasonable care but are not liable for losses beyond our control.
5. Prices and payment
Prices are agreed at booking.
Payment is due [before service / on the day / within X days].
If payment is late, we may:
- Charge late fees
- Suspend future services
6. Cancellations
Customers must give at least [24/48] hours notice.
Late cancellations may be charged up to the full service price.
We may cancel due to staff illness, emergencies, or events beyond our control.
7. Customer responsibilities
You agree to:
- Provide safe working conditions
- Inform us of hazards
- Secure valuables
- Ensure running water and electricity are available
We may refuse work if conditions are unsafe.
8. Damage and liability
We take reasonable care while cleaning.
If damage occurs:
- It must be reported within 24 hours
- We may inspect before accepting liability
We are not liable for:
- Pre-existing damage
- Normal wear and tear
- Items not properly secured
- Damage caused by faulty fittings or materials
Our liability is limited to the value of the service provided.
9. Complaints
Complaints must be made within 24 hours of the service.
We will aim to resolve issues quickly and may offer a re-clean where appropriate.
Refunds are at our discretion.
10. Website use
All website content belongs to Durham Cleaning.
You may not copy or reuse content without permission.
11. Changes to terms
We may update these terms at any time. The latest version will appear on our website.
12. Governing law
These terms are governed by the laws of England and Wales.